I brought in a pair of sterling silver earrings for repair and was quoted a repair price,

etc. last Saturday.  I received a message on my voice mail that I needed to contact

Kevin in Jewelry Repair.  I called and he explained that the repair for the earrings

would be more involved than initially determined.  I decided not to have the earrings repaired.

I told Kevin how much I liked the pair and he suggested that when I come in I could look

through the catalog to find a similar style.

Kevin helped me look through the catalog(s) and I found a pair that I liked and I placed an order.

He was pleasant, patient and very professional.  Too often today, fine customer service is a rarity.

Kevin was so helpful that I thought I should let him know how pleased I was with the time

he took with me while providing his professional insight.

I want to let you know that I left JBD with a good feeling that was born of exemplary customer service.

Kudos to Kevin and to you.  ~Pamela Dunbar-Marsh

PS.  I didn't mention that Kevin also told me about Estate Jewelry.  I have a beautiful pair of diamond

stud earrings on layaway.  Thanks Kevin!

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A note of thanks and appreciation for all of the hard work and great service provided by Kevin on my jewelry!

He did a wonderful job on my pearl.  He has done an outstanding job on a tough job! ~Karla Burch-White

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